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Caribbean Geography Bee Round Up

Thank you to everyone who joined us each week for our Caribbean Geography Bee. It was great fun to choose pictures and try to stump everyone with these great locations from our newly revised DS Caribbean course. Special congratulations go out to our Grand Prize winner: Allen Smith of New Horizons Travel. Allen was chosen […]

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TSA Pre✓™ – CHECK!

By Steven Coy, CTC Well, I did it. After getting a couple of emails from my friends at the frequent flyer clubs, I finally looked into the TSA Pre✓™ program. (OK, I realize it was probably a mass email sent to those folks who have a certain balance or who have flights booked, but I […]

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Get Ready to Promote Your Professionalism

It’s always boggled my mind that as travel professionals we don’t do enough to shout from the rooftops how hard we actually work. In fact, the harder we work, the less we make! Think about it. Working hard saving clients money means less commission to us, right? That is, unless you’ve adopted a great fee-based […]

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Did She Really Answer My Call That Way?

by Carla Smith, CTA Recently, I had quite a disappointing experience with customer service. I placed a call to a local travel agency and after several rings the “busy” receptionist answered. She answered the phone with no welcoming greeting just stating the name of the travel agency. I politely asked to speak to the training […]

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A Sales Lesson at JCPenney

By Steven Coy, CTC Just after the holidays I was at JCPenney and noticed a shampoo sale. [Stop me if this is TMI.] Well, not being one to pass up a “Buy One/Get One” sale, I took my selection to the salon register. After initial pleasantries, I was asked if I was already a customer […]

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Refresher Courses for Basic Skills

By Patty Noonan, CTC, director of sales, The Travel Institute I am reviewing one of our CTA core courses for a project that I am working on. I have been selling travel products as a supplier for over 25 years. The basic principles are the same now as they were when I first began to […]

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The Reasons Why The Travel Institute Team Writes Blog Posts

By Carla Smith, CTA, Manager, Marketing Communications The Travel Institute’s company blog was created two years ago. We have five staff members who take turns each week posting a new entry.. The purpose is to educate, have fun and stay connected with website visitors and Facebook fans on a regular basis. The topics range from […]

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Own Your Career

By Steven Coy, CTC A few weeks ago, I heard one of those radio business minute reports that asked if we treated our careers like a rental car. The premise was that you treat a rental differently than a car you personally owned. Of course, you return the rental with the full tank of gas, […]

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Test Taking Tips from Travel Institute Graders

By Pat Gagnon, CTC It’s a fact that most people who take a Travel Institute test have a certain amount of test anxiety.  This is particularly true about our tests that have an essay component. After all, many of us have been out of school for several years. I recently asked our graders for some […]

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Everything Old Is New Again – Our Content Gets a Facelift

2014 is turning out to be an incredible year for The Travel Institute. Riding the wave of our successes in 2013, we looked to 2014 to position ourselves for the future by looking at our content – all our content – to see what we should add, delete and spruce up. I for one am […]

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